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Terms of Service

Last Updated: November 1, 2023

1. Introduction

Welcome to Vozdushnaya-Kambala. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website and services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you may not access or use our website or services.

2. Definition of Terms

In these Terms:

  • "We," "our," or "us" refers to Vozdushnaya-Kambala, its employees, officers, directors, and agents.
  • "You" or "your" refers to the individual or entity accessing or using our website and services.
  • "Website" refers to vozdushnaya-kambala.com, including all content, information, and services available through the website.
  • "Services" refers to all travel arrangements, bookings, guides, and other services offered through our website.
  • "Content" refers to all text, images, videos, logos, designs, and other materials on our website.

3. Account Registration and Use

3.1 Account Creation

To access certain services, you may need to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Responsibilities

You are solely responsible for:

  • Maintaining the confidentiality of your account information
  • Restricting access to your account
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use or security breach

4. Booking and Reservations

4.1 Booking Process

When you make a booking through our website, you are entering into a contract with us and/or the relevant third-party service providers. You must be at least 18 years old to make a booking.

4.2 Payment Terms

By making a booking, you agree to pay all fees and charges for the services you reserve. Payment may be required in full at the time of booking or as a deposit, depending on the specific service.

4.3 Booking Confirmation

Your booking is confirmed only after we send you a written confirmation. We reserve the right to decline any booking at our discretion.

4.4 Cancellations and Refunds

Cancellation and refund policies vary depending on the service booked. Please review the specific terms for each service before booking. In general:

  • Cancellations made 30+ days before the start date may receive a full refund minus processing fees
  • Cancellations made 15-29 days before may receive a 50% refund
  • Cancellations made less than 14 days before may not be eligible for a refund

In case of force majeure or circumstances beyond our control, alternative arrangements or credits may be offered instead of refunds.

5. User Conduct

When using our website and services, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Provide false or misleading information
  • Attempt to gain unauthorized access to our systems or user accounts
  • Interfere with the proper functioning of the website
  • Engage in any activity that could damage, disable, or impair our services
  • Use automated means to access or collect data from our website
  • Transmit malware, viruses, or other harmful code

6. Intellectual Property

6.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Vozdushnaya-Kambala or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include the right to:

  • Modify or copy our materials
  • Use the materials for commercial purposes
  • Transfer the materials to another person or "mirror" them on another server

7. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The website will meet your requirements
  • The website will be uninterrupted, timely, secure, or error-free
  • The results obtained from using the website will be accurate or reliable

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use of or inability to use our website or services
  • Any unauthorized access to or use of our servers or personal information
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, or other harmful code that may be transmitted through our website

Our aggregate liability for all claims related to our website and services shall not exceed the amount you paid, if any, for the services giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Vozdushnaya-Kambala and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our website and services or your violation of these Terms.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of our website after such modifications constitutes your acceptance of the revised Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Vozdushnaya-Kambala
250 Pitt Street
Sydney NSW 2000
Australia

Email: [email protected]
Phone: +61 2 9283 2958
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ABN: 85 193 582 593 | Tourism License: TA19472